Now in open beta
Automated returns management for your Shopify store – with exchanges and Store Credit instead of refunds only. Plus: the statutory Withdrawal Button that becomes mandatory EU-wide on 19 June 2026 – built right in.
Free · around 20 minutes · we set everything up together
Every return means manual work, support tickets and lost margin. And in the end you refund the full amount – instead of keeping the revenue in your store.
average return rate in German online retail
return rate in German fashion e-commerce – some categories even higher
cost per return: processing, shipping and loss in value
And from 19 June 2026, the EU-wide Withdrawal Button obligation (in Germany: § 356a BGB) adds a compliance headache on top.
Third-party industry figures for the German market (incl. EHI Retail Institute, returns-management research) – not ZackReturns metrics.
ZackReturns covers both sides: day-to-day returns management and the statutory withdrawal. No patchwork of multiple tools.
Self-service portal, automatic return labels, exchanges, Store Credit and refunds – all automated, right inside Shopify.
See the featuresThe statutory Withdrawal Button with automatic confirmation of receipt and legally sound documentation – mandatory EU-wide from 19 June 2026.
More about withdrawalConnect your store to Shopify in a few minutes. No developers, no theme fiddling.
Set your rules once. From then on, the Returns Portal, return labels, refunds and the Withdrawal Button run on their own.
See in the dashboard why shoppers return things – and lower your return rate step by step.
One well-thought-out set of tools – instead of ten half-finished apps.
Self-service for your shoppers – on your domain, in your brand's look.
Shipping labels for DHL, DPD, GLS and more – generated automatically, QR code for drop-off scanning included.
Keep the revenue in your store: exchanges and Store Credit instead of refunds only.
Refunds straight from the dashboard – no detour through the Shopify admin.
Return windows, reasons, auto-approval and fees – defined once, everything runs on its own.
Understand your return reasons and decide based on real data.
ZackReturns is built entirely for Shopify – no middleware, no workarounds. Orders, products and refunds stay in sync automatically.
Currently Shopify only. More platforms to follow.
Direct Shopify integration – no middleware.
From 19 June 2026, Art. 11a of the EU Consumer Rights Directive requires every B2C online shop to offer a permanently visible, electronic withdrawal function – not hidden behind a login. § 356a BGB is Germany's transposition, and it's the implementation ZackReturns ships as a dedicated module: captured in a legally sound way, confirmed automatically, documented cleanly.
That's how you meet the obligation – not a duct-tape workaround, but built into your returns flow.
This is not legal advice. Please have your specific implementation reviewed by a lawyer.
An honest overview: handling returns by hand, with a typical returns app – or with ZackReturns.
| Feature | Manual | Other returns apps | ZackReturns |
|---|---|---|---|
| Self-service Returns Portal | Yes | Yes | |
| Automatic return labels (DHL, DPD, GLS) | Yes | Yes | |
| Exchanges & Store Credit instead of refunds | Yes | Yes | |
| Withdrawal Button under § 356a built in | No | Yes | |
| Returns and withdrawal in one app | No | Yes | |
| Focused on the German & EU market · EU data protection | No | Yes | |
| Developed in Germany · Support in German & English | No | Yes | |
| Direct Shopify integration | Yes | Yes |
A general overview – individual providers may differ.
Volume-based plans with a free entry point – for returns management and the § 356a withdrawal module, from a single app.
Instead of paying out every return, exchanges and Store Credit keep money in your store. Estimate your potential:
An estimate based on your inputs – not a guaranteed figure.
10 returns/month included
Included:
25 returns/month included
Everything in Free, plus:
100 returns/month included
Everything in Starter, plus:
300 returns/month included
Everything in Growth, plus:
Beyond that, €1 per finalized return or withdrawal above your included volume – from the very first unit, shown as “Extra Retoure” on your Shopify invoice and capped per plan.
7-day free trial.
Get-to-know-us pricing: we're new to the market, so we're starting with fair introductory rates — prices will rise as the feature set grows.
Multi-carrier (DHL, DPD, GLS …), Shopify Flow, multiple users, priority support, your own shipping domain and ERP integrations (Xentral, JTL, Weclapp …) are included in the Pro plan. Expecting well over 300 returns a month? Talk to us about custom terms.
ZackReturns hasn't officially launched yet. During the beta we work closely with a handful of Shopify merchants to tailor the returns and withdrawal modules to real day-to-day operations.
Yes. ZackReturns connects directly to Shopify and works independently of your theme. The Returns Portal runs on your domain in your brand's look.
Book a free setup call. We'll look at your store together and set up ZackReturns with you.
around 20 minutes · no commitment · directly with the founder